Legal

Privacy Policy

How we handle your personal data.

Last updated: 02/06/2026

1. Introduction

This privacy policy explains how The London Left Hand Drive Centre collects, uses, shares and protects your personal data when you contact us, request a valuation, make an enquiry about a left-hand drive car, or use our website. We are committed to protecting your privacy and handling your personal data in an open and transparent manner.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully so that you understand your rights and how we use the information you provide to us.

2. Who we are

For the purposes of UK data protection law, the data controller responsible for your personal data is:

If you have any questions about this policy or about how we handle your personal data, please contact us using the details above.

3. Information we collect

We only collect the personal data we need in order to respond to your enquiry and provide our services. The information we collect comes directly from you when you get in touch with us by email, WhatsApp, telephone or through the enquiry and valuation forms on our website. This typically includes:

  • Contact details — your name, email address and telephone number.
  • Enquiry and valuation details — information about the left-hand drive car you wish to buy or sell, such as the make, model, year, mileage, condition, registration and any other vehicle details you choose to send us.
  • Correspondence — the content of any messages, emails or WhatsApp conversations you exchange with us.
  • Technical and usage data — limited information collected automatically when you visit our website, such as your IP address, browser type and how you use the site. Please see our Cookie Policy for more detail.

We do not knowingly collect any special category data (such as information about health, race or religion) and we ask that you do not send us such information.

4. How we use your information

We use the personal data you provide for the following purposes:

  • To respond to your enquiries and answer your questions.
  • To prepare and provide free valuations for left-hand drive cars you wish to sell.
  • To discuss, arrange and complete the purchase or sale of a vehicle, including arranging delivery within the UK, Europe, the USA and the Middle East.
  • To keep you updated about a specific car or transaction you have asked us about.
  • To maintain our own business records and meet our legal and regulatory obligations.
  • To improve our website and the services we offer.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for a related purpose that is compatible with the original purpose.

5. Lawful bases for processing

Under UK GDPR, we must have a lawful basis for processing your personal data. Depending on the circumstances, we rely on the following:

  • Consent — where you have given us clear consent to contact you or to use your data for a specific purpose. You may withdraw your consent at any time.
  • Legitimate interests — where processing is necessary for our legitimate interests in running our business, responding to enquiries and marketing our services, provided your rights and interests do not override those interests.
  • Performance of a contract — where processing is necessary to take steps at your request before entering into a contract with you, or to perform a contract for the purchase or sale of a vehicle.
  • Legal obligation — where we need to process your data to comply with a legal or regulatory requirement.

6. Cookies

Our website uses a limited number of cookies and similar technologies to help the site function and to understand how it is used. You can control how cookies are used and find full details of the cookies we set in our Cookie Policy.

7. Sharing your information

We respect your privacy and we will never sell, rent or trade your personal data to third parties for their own marketing purposes.

We may share your personal data with trusted third parties only where it is necessary to provide our services or operate our business, including:

  • Service providers and processors — such as our email and messaging providers (including the providers behind our email and WhatsApp communications), who process data on our behalf and under our instructions.
  • Map and website providers — such as Google Maps, which we use to display our showroom locations, and our website hosting provider.
  • Professional advisers and authorities — such as our accountants or legal advisers, or regulators and law enforcement bodies, where we are required to do so by law.

Where we use third-party processors, we require them to take appropriate measures to keep your personal data secure and to only process it in line with our instructions.

8. International transfers

We are based in the United Kingdom and aim to keep your personal data within the UK and the European Economic Area (EEA) wherever possible. Some of our service providers may process data outside the UK or EEA. Where this happens, we take steps to ensure that your personal data continues to be protected to a standard that is consistent with UK data protection law, for example by relying on adequacy decisions or appropriate safeguards such as standard contractual clauses.

9. How long we keep your information

We keep your personal data only for as long as is necessary for the purposes for which we collected it. The exact retention period depends on the nature of the data and our legal obligations:

  • Enquiry and valuation correspondence is generally kept for as long as needed to deal with your enquiry and for a reasonable period afterwards in case you contact us again.
  • Records relating to a completed purchase or sale are kept for the period required to meet our legal, tax and accounting obligations.

When we no longer need your personal data, we will securely delete or anonymise it.

10. Your rights under UK GDPR

Under UK data protection law, you have a number of rights in relation to your personal data. These include the right to:

  • Access — request a copy of the personal data we hold about you.
  • Rectification — ask us to correct any inaccurate or incomplete data.
  • Erasure — ask us to delete your personal data where there is no good reason for us to continue processing it.
  • Restriction — ask us to restrict the processing of your personal data in certain circumstances.
  • Portability — ask us to transfer your personal data to you or to another organisation in a structured, commonly used format.
  • Objection — object to the processing of your personal data where we rely on legitimate interests, and to direct marketing at any time.
  • Withdraw consent — withdraw your consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us by email at sales@londonlhdcentre.com or by telephone on 020 7371 9120. We will respond to your request within one month. There is normally no charge for exercising your rights.

11. Complaints

We hope to resolve any concerns you may have about how we handle your personal data, so please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at ico.org.uk.

12. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory or operational reasons. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

13. Contact us

If you have any questions about this privacy policy or about how we use your personal data, please get in touch:

Questions about your data? Email us at sales@londonlhdcentre.com and we will be happy to help.

020 7371 9120 07801 110000